Desktop Support Technician (level 2) Job at Arthur Lawrence, Houston, TX

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  • Arthur Lawrence
  • Houston, TX

Job Description

Overview

We are seeking a dedicated and skilled Desktop Support Technician (Level 2) to join our dynamic team in Houston, TX. In this role, you will be the go-to expert for resolving technical issues and providing exceptional support to our users. If you have a passion for technology and a knack for problem-solving, we want to hear from you!

Responsibilities

  • Provide advanced technical support for desktop hardware, software, and peripherals.
  • Troubleshoot and resolve complex technical issues in a timely manner.
  • Assist users with software installations, upgrades, and configuration.
  • Maintain accurate records of support requests and resolutions in the ticketing system.
  • Collaborate with IT teams to implement and maintain system upgrades and patches.
  • Train and support end-users on best practices and new technologies.
  • Participate in IT projects and initiatives as needed.
  • Ensure compliance with company policies and security protocols.

Qualifications

  • Minimum of 4-5 years of experience in desktop support or a similar role.

  • Strong knowledge of Windows and Mac operating systems.

  • Familiarity with networking concepts and troubleshooting.

  • Excellent communication and interpersonal skills.

  • Ability to work independently and as part of a team.

  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.

  • TCP/IP

  • Setting up printers and peripheral devices

Job Tags

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