Job Description

The Red Hat Global Learning Service (GLS) in Australia is looking for a passionate and experienced Learning & Development Instructor to join us. In this role, you will serve as a technical account manager for a dedicated set of training partners, assisting them as they grow their business which includes delivering quality training services and administration of worldwide certification to enterprise customers, partners and technical architects and engineers. You will also work with the Global teams to identify gaps, design, test and develop solutions, strategies for upskilling and delivering and compliance-related education courses.
Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.

What You Will Do:

• Prepares technical plans and strategies from engineering documentation, field service requirements or software documentation. 

• Works with engineering, technical support and manufacturing to ensure that technical materials reflect current product features.

• Serve as a technical account manager for a dedicated set of training partners, provide technical guidance so they can train instructors and assist them as they grow their business and for successful implementation

• Plan and justify investments in Red Hat training technologies (e.g., Red Hat Security and Selinux , Red Hat Virtualization, Openstack, Satellite and Platform-as-a-Service (PaaS)

• Build, develop, customize technical training courses tailored to various teams and stakeholders (e.g., developers, partners, sales and services end-users).

• Work with the Global Training and Certification teams to identify gaps, design, test and develop solutions and deliver these courses.

• Assist the Services Sales team in additional sales initiatives to grow the training business by implementing and delivering customized higher end technology workshops showcasing various Red Hat Technologies 

• Participate in internal projects and pilots as needed to ensure that offerings are effective prior to wide-scale general availability

• Plan and execute pre-sales activities with local Training Sales team

• Facilitate Red Hat Training classes and certification exams

• Responsible for customizing the products as per client’s requirements and conducting technical seminars and workshops on emerging Red Hat Technologies like Red Hat Security and Selinux , Red Hat Virtualization,Openstack, Satellite and Platform-as-a-Service (PaaS) for IT professionals within the APAC region.

• Guide discussions with customers to scope training needs. 

• Interacting with customers Management team in a calm and professional manner to explain and make them understand the benefits of Red Hat Technologies in case a comparison with competition product is needed

What You Will Bring:

• 8+ years of industry experience of which 5+ are in instruction

• Red Hat Certified Engineer (RHCE), or ability to pursue certification within 30 days of being hired, additional Certifications a plus

• Knowledge of and experience with Platform-as-a-Service (PaaS) and container technologies like Red Hat OpenShift, Kubernetes, and Docker

• Knowledge of application architecture (application servers, integration patterns, microservices, JEE, CI/CD, build management, etc.)

• Knowledge of Automation technologies like Ansible, Puppet, Chef,…

• Red Hat Certified Engineer (RHCA) certification

• Knowledge of and experience with Platform-as-a-Service (PaaS), Infrastructure-as-a-Service (IaaS), Automation, etc.

• Solid background in Linux or UNIX system administration and deployment

• Ability to communicate effectively at all levels throughout the organization

• Exceptional course facilitation and management skills

• Willingness to travel up to 50%

• Team-oriented with initiative, positive attitude, and enthusiasm

• Demonstrated ability to work both on your own and as a member of a collaborative team

The following are considered as a plus:

• Higher Levels of Red Hat Certified Architect (RHCA) Certification with specialisation especially on Red Hat OpenShift, Red Hat OpenStack Platform, and Red Hat Ansible Automation Platform

• Experience with application development or application modernization

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We’re a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com . General inquiries, such as those regarding the status of a job application, will not receive a reply.

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