Job Description

Join wrrk as a Seasonal Customer Service Professional and support top brands by providing exceptional customer experiences. This is a remote, seasonal role with the opportunity to work across multiple channels.

What You’ll Do:

• Provide customer support via phone, chat, email, SMS, and social tickets

• Troubleshoot issues, resolve complaints, and escalate when necessary

• Assist with account setup, product availability, and general inquiries

• Track and close tickets with accuracy and professionalism

• Share feedback to improve processes, products, and services

• Collaborate with teammates in a fully remote environment

What We’re Looking For:

• Minimum 1 + years of remote customer service experience in a fast-paced, high-volume, metrics-driven environment

• Open availability to support customers across all channels, including evenings and weekends

• Strong written and verbal communication skills

• Typing speed of 50+ WPM with accuracy

• Empathetic, solution-focused, and calm under pressure

• Tech-savvy and comfortable using CRM and helpdesk tools

Location Requirement:

• Your primary work location must be in  Alabama, Arkansas, Florida, Georgia, Idaho, Kansas, Kentucky, Louisiana, Missouri, Nebraska, North Carolina, Oklahoma, Tennessee, Texas, Virginia, or Wisconsin

Equipment & Technical Requirements (must be met to qualify):

• A Mac (macOS 12 Monterey  or later) or a PC laptop/desktop with Windows 11 (or Windows 10, version 22H2 or later).
• Minimum 8 GB RAM  (recommended 16 GB for multitasking and video calls).
• Minimum processor:  Intel i5 / AMD Ryzen 5 (2.5 GHz or higher) , or Apple  M1/M2 chip  equivalent.
• Not permitted:  Chromebooks, tablets, or smartphones.

• High-speed, stable internet connection with a  minimum download speed of 25 Mbps  and a  minimum upload speed of 10 Mbps .
• A wired Ethernet connection is recommended for reliability; a strong Wi-Fi connection is acceptable if stable.

• A backup internet source (e.g.,  mobile hotspot ) is required.

• Noise-canceling headset with a microphone.
• Webcam (built-in or external) capable of HD video for meetings.

📅 This is a seasonal position 

👉 Apply today – positions fill quickly!

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