Job Description

Hospitality Confidential is excited to present a new Full-Time Service Manager position for an upscale, chef-driven Chinese-Mexican fusion restaurant set to open in September 2025. Inspired by early 1900s Chinese immigrants who settled in Mexico, the concept blends bold flavors and rich traditions into a one-of-a-kind dining experience. The restaurant will feature a warm and stylish dining space on the first floor and a bar experience on the second, with a strong focus on exceptional hospitality and service. This role requires FOH leadership experience, OpenTable proficiency, and a proactive, solution-oriented mindset. If you are an empathetic leader who thrives in a solution oriented environment, we want to hear from you! Please apply today!

REPORTS TO

Hospitality & Beverage Director

ESSENTIAL JOB FUNCTIONS

Duties and Responsibilities, include but are not limited to:

• Open and close service

• Problem solve efficiently while adhering to company policies and local regulations

• Maintain updated knowledge of restaurant, food, and bar information to answer all guest and staff questions accurately

• Create a warm and hospitable environment for our guests and team

• Perform personnel actions, such as hiring and terminating staff under direction and support of Executive Team, providing employee orientation and training, and conducting managerial and leadership activities, such as developing training programs, creating work schedules, and organizing employee timesheets

• Collaborate with Executive Team to create SOPs and steps of service for FOH team

• Support with miscellaneous FOH administrative duties such as updating time edits, menu updates, cash log maintenance, EOD reports, and etc.

• Support with FOH inventory duties

• Provide strong leadership to FOH departments under direction of Executive Team

• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs

• Support with weekly staff schedules as needed

• Responsible for communicating any maintenance or repair needs requiring external vendors to Executive Team

• Support Executive Team with coordinating routine maintenance and repair issues as needed

The duties of this position may change from time to time. The Company reserves the right to add or delete duties and responsibilities at the discretion of the Executive Management. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

The Employee is to use his/her own independent judgment and discretion in performing the described duties.

DESIRABLE QUALIFICATIONS

• Manager ServSafe and RBS Certification upon Start Date

• Open availability including weekends and holidays

• OpenTable proficiency

IMPORTANT NOTICE

This description is not an exclusive or exhaustive list of all job functions that a crewmember in this position may be asked to perform from time to time. This document does not create an employee contract, expressed, implied or otherwise, and does not alter the "at will" employment relationship of the employer and employee.

Compensation and Benefits:

• $80-85k base salary

• Vision/Dental/Medical Insurance – Anthem Blue Cross - $250 monthly towards

• Meals & Company-wide discounts

• You are eligible to accrue two (2) weeks of vacation per year during your employment (10 business days). You may not accumulate more vacation time than accrues in an 18 month period (e.g., 1.5 times the annual rate of accrual). If vacation time is not taken within the 18 months, you will not accrue any additional vacation time until the amount of vacation you have accumulated is brought below the maximum allowable amount.

• Free parking onsite

Our client is proud to be an Equal Opportunity Employer. They do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.

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