The Service area for this role will be Central Florida and The Cape area.
What you will do
Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
Contact customer representative and ascertain equipment/systems problems.
Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.
These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps.
· Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.
· Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
· Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.
· Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature.
· Perform other duties as assigned.
What we look for
Required
· Experience in reading and interpreting blueprints, submittals, and operational/product manuals
· High School Diploma or equivalent required
· Ability to follow verbal and written instructions
· Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
· Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
· Ability to work flexible hours including weekends to meet customer requirements
· Overnight travel may be required
· Demonstrate a high level of customer service
· Maintain truck inventory to ensure timely response to customer needs Ability to adhere to, implement, and always follow safety guidelines and procedures.
· Strong organizational skills, positive attitude, and an ability to learn quickly
· Possess a valid driver’s license and driving record that meets company requirements
· Able to pass a pre-employment background and drug test
Preferred
HIRING HOURLY RANGE: $15.38-$19.23 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at
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