Job Description
Liberating Money Support Engineer Responsibilities - Serve as a primary contact, in person, phone or e-mail for all desktop, laptop, and application support for in off and remote end-users.
- Provides independent intermediate and advanced support for user issues with software, hardware, mobile devices, and other technologies.
- Serve as a technical liaison between various SaaS vendor technical support teams and internal users.
- Track, monitor and maintain adherence to ITIL/ITSM service level standards of assigned service requests and tickets.
- Enforce Corporate IT device security standards, ensuring desktops/laptops are updated with patches and firmware.
- Promote cybersecurity awareness and phish testing among internal users.
- Maintain critical IT SOPs and user-facing documentation, including system monitoring, inventories, logs, and general IT reporting, within assigned timeframes.
- Participate in the user feedback loop, communicate SaaS vendor/product updates, and support general Corporate IT change initiatives.
- Willingness to provide off-hours and weekend support for general IT issues, patching, and upgrades.
- Eager to learn and expand IT knowledge and a genuine desire to help people and solve their problems.
- Maintain a positive and professional demeanor while providing exceptional service.
Required Experience - Minimum 5 years of experience in a technical support role.
- Advanced proficiency supporting Apple MacOS devices and managing them via MDM solutions (e.g., Jamf, Kandji, Mosyle, etc.).
- Strong experience with Google Workspace (formerly G Suite) and productivity suites.
- Understanding of networking concepts for troubleshooting connection issues.
- Demonstrated experience working within ITIL/ITSM frameworks to support and enhance IT service management processes.
- Efficiently triage, prioritize, and manage multiple issues.
- Exceptional communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and multitasking abilities; able to thrive in a fast-paced environment.
- Strong work ethic and a self-motivated attitude.
Preferred Experience - Experience working in financial services or other highly regulated industries.
- Familiarity with security best practices and compliance frameworks (e.g., SOC2, ISO 27001).
- IT certifications (e.g., Apple Certified Support Professional, Google Workspace Administrator, CompTIA A+).
- Previously worked with automation/ETL platforms such as Rewst, n8n or PowerAutomate.
- Experience supporting ERP solutions such as Sage Intacct.
- Experience supporting Microsoft Windows and Office products.
- Ability to provide on-call support (if applicable).
The Pay Range For This Role Is 50,000 - 75,000 USD per year(Hybrid (Cheyenne, Wyoming, US))
Job Tags
Work at office, Remote work, Weekend work,