Job Description

One Willow Bridge Road is looking for a Full-Time Year-Round Guest Services and Storage Agent. This position will be open 30 days or until filled.

Wage: $20.00/hour, plus tips

Typical Schedule: Days, Nights, Weekends, and Holidays required

Primary Purpose of Position

A Guest Services and Storage Agent is to extend the highest level of personalized service to all guests and patrons while also managing the storage of the owners property.

Essential Duties and Responsibilities

• Greets guests as they arrive and introduces them to the Front Desk agent to facilitate check-in procedures.
• Responsible for guest long term storage needs.
• Assists guests with any questions they may have and directs them to their desired destination. Accompanying the guest rather than merely pointing their destination is preferred.
• Serves guests in every possible way, exhibiting a friendly and positive attitude to ensure an enjoyable and relaxing stay.
• Controls traffic at the front of the hotel and parking garage.
• Assists guests with luggage to and from rooms.
• Assists in advising guests of all In-house venues and activities.
• Delivers and picks up guests misc. needs or items.
• While assisting in the guests check-in to room, orients them to the room’s and the hotel’s amenities.
• Performs frequent cleaning/maintenance on bell carts.
• Maintains accurate key control including sign-in and out of all keys and radios.
• On occasion, will be required to transport guests to and from local locations.
• Maintenance and cleaning of hotel vehicles. Responsible for keeping vehicles fueled.
• Assists Business Center in storing of items received or shipped as needed.
• Assists Activities Center in transportation of guests to golf course, biking tours etc.
• Assists Concierge with various duties as required i.e bike rentals, flower deliveries, messaging etc.
• Performs additional duties as defined by Front Office or other departments.

Education/Experience

• Minimum of 1 year Customer Service experience.
• Able to operate all makes of automobiles. Valid driver’s license with limited violations
• Strong organizational skills

Recommended Skills and Qualifications

• Good physical condition, able to carry heavy loads.
• Excellent communications skills, attention to detail, ability to “think on your feet”, and must be well organized as well as personable & polite.
• Ability to work a flexible schedule

Essential Physical Requirements

• Ability to stand and walk for a full length shift, up to 12 hours
• Able to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting
• Able to handle objects weighing 50-65 lbs routinely

Benefits

• Medical, Dental, Vision Insurance
• Resort Discounts
• Holiday Pay, Paid Time Off and Sick Pay
• 401(k) Retirement Plan & Roth 401(k)
• Voluntary Life Insurance
• Short Term & Long Term Disability
• Employee Assistance Program
• Parking Credit or Discounted Bus Passes

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.

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